Shipping policy

Last updated: 2 September 2026

This policy explains how orders placed with Goffs Games are processed, dispatched and delivered.

Where we deliver

We currently deliver to:

UK MAINLAND, NORTHERN IRELAND, SLE OF MAN, CHANNEL ISLANDS, BFPO ADDRESSES

Some products or delivery services may not be available to every postcode. Any applicable restrictions will be displayed during checkout or communicated before your order is dispatched.

Order processing

Orders are normally processed within [NUMBER] working days after payment has been successfully received.

Working days are Monday to Friday, excluding UK bank holidays.

Orders placed after 2pm may be treated as having been received on the following working day. Orders placed on weekends or bank holidays will normally be processed on the next working day.

During busy periods, promotional events, new product releases or public holidays, processing may take slightly longer.

Delivery options and estimated times

Available delivery services and charges will be displayed at checkout before payment is taken.

Our usual delivery options are:

Standard delivery: FREE OVER £100 Orders— approximately 2 working days

Standard delivery: £5 UNDER £100 Orders — approximately 2 working days

Delivery times are estimates beginning from dispatch, rather than from the time the order is placed.

An estimated delivery date is not guaranteed unless we have expressly agreed with you that delivery by a specific date is essential. We will deliver orders without undue delay and, unless a different timeframe has been agreed, no later than 30 days after the order is accepted.

Shipping charges

Shipping charges are calculated according to the delivery destination, parcel size, weight, value and selected delivery service.

The total shipping charge will be shown during checkout before you complete your purchase.

Orders containing multiple products may be delivered in separate parcels. Unless clearly stated at checkout, you will not be charged additional postage because we have divided an order into multiple shipments.

Order confirmation and dispatch

After placing an order, you will receive an order-confirmation email containing the details of your purchase.

An order confirmation acknowledges that we have received your order. It does not necessarily mean that the order has been accepted or dispatched.

Once your order has been dispatched, we will normally send a dispatch confirmation. Where tracking is available, this message will include a tracking number or link.

Please allow time for tracking information to become active after receiving your dispatch confirmation.

Pre-orders

The expected release or dispatch date for a pre-order will be displayed on the relevant product page where available.

Release and supply dates are estimates provided by publishers, manufacturers or distributors and may change.

If a pre-order is significantly delayed, we will contact you using the details supplied with your order. Your legal rights concerning delayed delivery remain unaffected.

If an order contains both pre-order and in-stock products, we may:

Hold the entire order until every product is available; or

Dispatch available products separately.

The applicable arrangement should be displayed at checkout or confirmed in your order information.

Digital products and codes

Digital products—including download codes, activation keys and digital gift cards—are normally delivered electronically to the email address supplied during checkout.

Digital products are not physically shipped and will not incur a physical delivery charge unless clearly stated otherwise.

Please ensure that your email address is correct and check your junk or spam folder before contacting us about a missing digital delivery.

Some digital orders may be held temporarily for payment verification or fraud-prevention checks.

Customers are responsible for checking that a digital product is suitable for the intended platform, device and account region before placing an order.

Address accuracy

You are responsible for providing a complete and accurate delivery address.

Please contact us immediately if you notice an error. We will try to amend the address if the order has not been processed or dispatched, but we cannot guarantee that changes will be possible.

If an order is returned because the address supplied was incorrect or incomplete, we may ask you to pay the reasonable cost of redelivery. If you choose a refund instead, we may deduct direct costs we have incurred where legally permitted.

We will not apply this deduction where the delivery failure was caused by us or our delivery provider.

Delivery attempts and collection points

The courier may leave instructions, attempt redelivery or take the parcel to a local collection point if nobody is available to accept it.

Please collect the parcel within the timeframe specified by the courier.

If a parcel is returned to us because it was not collected or because delivery was repeatedly unsuccessful, please contact us to arrange redelivery or discuss a refund. Additional reasonable delivery charges may apply where the failed delivery was not caused by Goffs Games or the courier.

Safe places and nominated recipients

If you ask a courier to leave a parcel in a particular safe place or deliver it to a nominated person, please make sure that the location or person is suitable.

Goffs Games remains responsible for the goods until they come into the physical possession of you or a person you have identified to receive them, except where you independently arrange your own carrier and that carrier was not offered by us.

Delayed orders

Occasional delays can occur because of severe weather, transport disruption, postal disruption, unusually high demand or other circumstances outside our reasonable control.

If your order has not arrived by its estimated delivery date, please:

Check the tracking information.

Check whether the courier has left a delivery card or message.

Check with other members of your household, nominated recipients or neighbours where appropriate.

Contact Goffs Games at info@goffsgames.co.uk.

The delivery contract remains with Goffs Games. Although we may ask you to assist with reasonable checks, we will contact the delivery provider and investigate a delayed or missing shipment.

If delivery by an agreed date was essential and we fail to deliver by that date, you may have the right to cancel the order.

Where delivery by a particular date was not essential, you may ask us to complete delivery within an appropriate additional period. If we fail to deliver within that additional period, you may be entitled to cancel the order and receive a refund.

Missing parcels

If tracking states that your parcel has been delivered but you cannot locate it, please contact us as soon as possible at info@goffsgames.co.uk.

We may ask you to confirm relevant details and complete a declaration so that we can investigate with the courier. This does not remove or reduce your statutory rights.

Where a parcel is confirmed as lost before it reaches you or a nominated recipient, we will provide an appropriate replacement or refund.

Damaged parcels

Please inspect your order as soon as reasonably possible after delivery.

If a parcel or product arrives damaged, contact us at info@goffsgames.co.uk and provide:

Your name and order number

A description of the damage

Photographs of the product

Photographs of the outer and inner packaging

Photographs of the shipping label, where possible

Please retain the product and packaging until we confirm the next steps.

Damage must be reported as soon as reasonably possible so that we can investigate it effectively. A delay in reporting damage does not automatically remove your statutory rights.

Incorrect or incomplete orders

If you receive the wrong product or anything is missing from your order, please contact us as soon as possible.

We will investigate and arrange an appropriate replacement, completion of the order or refund. Goffs Games will cover reasonable return costs where we have supplied an incorrect product.

International delivery

We do not ship international at the moment. 

Order cancellation

If you wish to cancel an order before dispatch, please contact us immediately at info@goffsgames.co.uk.

We will try to stop the order, but cancellation before dispatch cannot be guaranteed once processing has begun.

If the order has already been dispatched, you may return it in accordance with our Returns and Refunds Policy and your statutory cancellation rights.

Contact us

For questions about shipping or an existing delivery, please contact:

Goffs Games
Operated by: Gofs Games Ltd 
Company number: 17129263
Email: info@goffsgames.co.uk
Telephone: [TELEPHONE NUMBER – OPTIONAL]

Please include your order number whenever contacting us about an existing order.